Vision Connex Ltd values the personal privacy and information security of its customers. This Privacy Policy applies to the websites and services we provide to individual customers across Europe, covering non-clinical eye health, visual comfort support, lifestyle guidance, advice on healthy screen usage, and education on healthy eye habits. This policy outlines how we collect, use, store, and protect the information you provide when visiting our websites, submitting inquiries, or using our services.
- Information We Collect
Depending on how you interact with our websites, we may collect your name, email address, phone number, country or region, appointment and inquiry details, and service requests you voluntarily submit. We may also collect necessary technical information—such as IP addresses, browser types, device information, access times, page view history, and website usage data—to ensure website security, optimize performance, and improve our services.
As our services are non-clinical in nature, we do not require customers to submit complete medical records, diagnostic reports, prescriptions, or other unnecessary medical information. Please refrain from submitting sensitive health data unrelated to our services via standard contact forms.
- How We Use Information
We may use the collected information to process inquiries, schedule or manage services, respond to requests, provide information about our services, enhance the website experience, maintain security, resolve technical issues, and comply with applicable legal and regulatory obligations.
Where permitted by law and subject to your consent, we may also use your contact details to send service notifications, website updates, or other information related to Vision Connex Ltd services. You may opt out of receiving non-essential marketing communications by following the unsubscribe instructions included in such messages.
- Health-Related Information
Vision Connex Ltd’s services are intended for visual health education, lifestyle guidance, and daily visual comfort support; they do not constitute medical diagnosis or treatment. If you voluntarily provide information regarding your vision, eye conditions, or general health, we will process such information only to the extent necessary to provide the requested services, respond to inquiries, fulfill legal obligations, or achieve other legitimate purposes permitted by applicable law.
We do not use health-related information provided by customers for commercial purposes unrelated to our services, nor do we sell customers’ personal health information.
If you experience severe or persistent eye discomfort, sudden changes in vision, eye injuries, or other conditions requiring medical attention, please seek professional help promptly from a qualified ophthalmologist, optometrist, or local healthcare provider.
4. Cookies and Similar Technologies
We may use necessary cookies to ensure the website functions correctly and, subject to obtaining appropriate consent, use non-necessary cookies for purposes such as website analytics, functional optimization, and enhancing user experience.
Except for necessary cookies, we will seek your consent via a cookie banner where required by applicable law. You may manage or withdraw your consent through the cookie settings provided on the website.
- Third-Party Services
To maintain website operations, we may engage trusted third-party service providers for services such as website hosting, data analytics, email communication, technical support, and payment processing. These service providers may only process relevant information to the extent necessary to perform their respective services and must handle personal information in accordance with applicable data protection requirements.
If the website offers online payment functionality, payment information may be securely processed by third-party payment processors such as Stripe. Vision Connex Ltd does not store full bank card details unnecessarily. As a payment processor, Stripe’s data processing activities are also subject to its own privacy policy and applicable laws.
- Information Security
We implement reasonable technical and organizational measures to protect personal information and mitigate the risk of unauthorized access, loss, misuse, alteration, or disclosure. However, as no method of internet transmission or electronic storage is absolutely secure, we cannot guarantee that information will be free from security risks in all circumstances.
- Information Retention Period
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, provide services, resolve disputes, maintain business records, and comply with legal, accounting, and regulatory obligations. Specific retention periods are determined based on the type of information, the purpose of processing, and applicable European data protection laws. When information is no longer required to be retained, we will delete, anonymize, or securely dispose of it in accordance with appropriate procedures.
- Your Data Protection Rights
Under applicable European and data protection laws, you may have rights such as the right to access your personal information, correct inaccurate information, request deletion, restrict processing, object to specific processing, and—where applicable—request data portability. For data processing based on consent, you generally have the right to withdraw your consent at any time.
If you wish to exercise these rights or inquire about how we process your personal information, you may submit a request to Vision Connex Ltd via the “Contact Us” channel on the website. We may take reasonable steps to verify your identity to prevent unauthorized disclosure of information.
9. Data Protection for European Customers
Vision Connex Ltd provides services to customers across Europe and is committed to handling personal information in accordance with applicable European data protection laws, including compliance with the General Data Protection Regulation (GDPR) where applicable. If you believe that our processing of personal information violates applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.
- Privacy of Minors
Our services are primarily intended for individuals capable of making their own decisions regarding the services. We do not knowingly collect unnecessary personal information from children. If we discover that personal information concerning a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information to the extent permitted by law.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, business operations, website functionality, or data processing practices. The updated version will be published on our website and will take effect from the date of publication or the date specified in the policy. We encourage you to review this page periodically to stay informed about our latest privacy protection practices.
- Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your data protection rights, please contact us via the contact channels available on the Vision Connex Ltd website. We will address your privacy-related requests in a reasonable manner, in accordance with applicable legal requirements.