Vision Connex Ltd provides non-clinical eye health and visual comfort support services to clients across Europe. Services are delivered via online consultations, email, digital materials, or other methods clearly specified on our website, depending on the specific service purchased.

Order Confirmation: We typically confirm orders and service details within one business day of receiving payment.

Service Scheduling: Following order confirmation, we generally contact the client within 1–2 business days to confirm service requirements, appointment times, and delivery methods.

Service Delivery: Services usually commence within 2–5 business days of order confirmation; however, actual timing may be adjusted based on mutual agreement regarding appointments, verification of client information, or personalized service arrangements.

Delivery of Materials: If the purchase includes visual health educational materials, guidance on eye-use habits, or other digital content, these are typically sent via the email address provided by the client (or another agreed-upon method) within 1–3 business days of service confirmation.

In the event of delays caused by weekends, public holidays, technical issues, failure by the client to provide necessary information in a timely manner, or other uncontrollable factors, we will notify the client as soon as possible and reconfirm the delivery schedule.

Clients are responsible for ensuring the accuracy of their name, email address, and other necessary information. If services cannot proceed on schedule due to incorrect information provided by the client or a failure to respond in a timely manner, the delivery schedule may be postponed accordingly.

Services provided by Vision Connex Ltd are limited to non-clinical visual health support and health education; they do not include the diagnosis of eye diseases, medical treatment, or emergency medical services. Clients experiencing severe or urgent eye symptoms should contact a local professional medical facility immediately.

If a client has not received service confirmation or the relevant materials after the expected delivery time, please contact us using the details provided on our website; we will assist in investigating and resolving the matter within 1–2 business days.