LARCO PROPERTIES LIMITED provides property management and daily management services for landlords. This is a service-based business and does not involve the warehousing, packing, or delivery of physical goods. Therefore, customers will not receive traditional goods packages after purchasing the service.
- Service Order Processing Time
After the customer submits their property management service request and completes the relevant information confirmation, we will begin processing the service application.
Order Confirmation Time: Usually within 1 business day
Service Document Confirmation: Usually within 1 business day
Service Start Time: Arranged according to the service agreement confirmed between the landlord and us and the specific property conditions.
If additional information from the landlord is required, we may begin calculating the service processing time after receiving complete information.
- UK Service Delivery Methods
Property management services are primarily provided through the following methods:
Email communication
Telephone communication
Online service communication
Property on-site inspection and management coordination
Communication regarding tenant matters
Coordination of repair and maintenance matters
Transmission of necessary written documents or management materials
For property matters requiring on-site handling, we will arrange relevant services according to the property location and the agreement between both parties.
- Logistics and Delivery Companies
Since our company sells property management services rather than physical goods, we typically do not use traditional courier companies for delivery.
If it is necessary to send paper documents, property information, or other physical materials during the service process, you can choose a third-party delivery service within the UK, such as:
Royal Mail, DPD UK, Parcelforce
The specific delivery method will be determined based on the nature of the documents, the recipient’s address, and actual needs.
- Service Delivery Time
The actual completion time of property management services depends on the specific service content:
General Inquiries and Service Confirmation: Usually responded to within 1 business day.
Routine Property Management Matters: Handled according to the service arrangements agreed upon by both parties.
Tenant Communication Matters: Usually processed or responded to within 1 business day after receiving relevant requests.
Property Inspections: According to the time arrangement agreed upon by the landlord and us.
Maintenance Coordination: Usually contacting or coordinating relevant matters within 1 business day after receiving a maintenance request.
Third-Party Maintenance Services: Actual maintenance time depends on the property condition, maintenance items, and contractor availability.
- Maintenance and Third-Party Service Time
If the property requires maintenance, we will contact a suitable maintenance contractor based on the landlord’s authorization.
The arrival time and completion time of the maintenance contractor may vary depending on the maintenance items, material supply, property location, and contractor’s work schedule. For urgent or complex maintenance items, the actual processing time may be extended.
The service fees of third-party contractors are not included in our basic property management service fees unless otherwise expressly agreed upon by both parties.
- Service Progress Notifications
For property management matters requiring ongoing coordination, we will provide landlords with necessary progress information via the email address provided by the landlord or other agreed-upon contact methods.
For matters involving repairs, property inspections, or tenant-related issues, we will communicate promptly within reasonable limits.
- Service Delays
If service delays occur due to extreme weather, traffic problems, arrangements by third-party contractors, restricted access to the property, failure of landlords or tenants to provide necessary information in a timely manner, or other circumstances beyond our reasonable control, we will notify the relevant clients promptly under reasonable circumstances and reschedule services according to the actual situation.
Important Note: LARCO PROPERTIES LIMITED provides UK residential property management services; therefore, there are no “shipping times” or “courier delivery times” like those for ordinary e-commerce goods. Service delivery is primarily completed through online communication, on-site property management, and coordination with third-party services.