Welcome to FINDATRADIE LIMITED’s online business directory and paid listing services.
FINDATRADIE LIMITED provides online business directories, business profile listings, and related digital services; we do not sell goods requiring physical delivery. Therefore, references to “returns” in this policy primarily refer to the cancellation of purchased services and requests for refunds.
- Scope of Returns and Refunds
If you have purchased FINDATRADIE LIMITED’s business directory or paid listing services and wish to cancel your order or request a refund, you may submit a request via our contact channels.
We will review and process refund requests based on:
The specific service purchased;
Whether the service has already commenced;
The order processing status;
The timing of your request;
Applicable UK laws and consumer protection regulations.
- Return/Cancellation Timeframe
For orders eligible for a refund, customers may contact us to request cancellation and a refund within 30 days of purchase.
We recommend submitting your request as early as possible so we can promptly verify the order status.
If the relevant online listing service has already commenced, eligibility for a refund may be affected by the nature of the service, the progress of fulfillment, and applicable laws.
This policy does not limit any mandatory statutory rights consumers are entitled to by law.
- Requests After Service Has Commenced
You may contact us to request cancellation or a refund even if you have already logged in, created a business profile, viewed relevant services, or begun using website features.
We will determine the applicable refund amount and processing method based on the specific circumstances of the order.
For services that have been fully fulfilled, refunds may be subject to limitations based on applicable laws and the nature of the service.
- “Returns Accepted After Opening” Clarification
Although FINDATRADIE LIMITED provides online services rather than physical goods, we wish to clarify our customer service policy:
You may contact us to request a return/refund even for orders where the relevant service has been accessed, opened, or usage has begun.
We will review requests based on the fulfillment status of the specific service and applicable laws.
If you have purchased a listing service that has not yet been fully fulfilled, we will assist with the cancellation and refund process wherever possible, provided the conditions for a refund are met.
5. How to Request a Return/Refund
If you wish to cancel a service or request a refund, please contact us via:
Email: service@findatradie.directory
Phone: +44 7801 933966
To help us locate your order quickly, please provide:
Business name;
Order number;
Email address used when placing the order;
Date of purchase;
Listing package purchased;
Reason for refund or cancellation (if applicable).
Upon receiving your request, we will verify the order details and inform you of the outcome.
- Return Address
As FINDATRADIE LIMITED provides online business directory and paid listing services, the return of physical goods is generally not required.
If a specific service or order involves physical materials or requires a physical return, we will provide you with the specific return address and instructions after your request is submitted.
Please do not send any items to our registered company address without prior confirmation from us.
If a return address is required, please contact us in advance:
We will provide the appropriate return address and instructions based on the specific order details.
- Refund Processing Time
If your refund request is approved, we will typically initiate the refund process within 3–5 business days of confirmation.
The actual time it takes for funds to appear in your account depends on your bank, card issuer, or payment service provider.
Therefore, additional processing time may be required between the approval of the refund and the funds appearing in your account.
- Refunds Before Service Commencement
If you have purchased a service but we have not yet begun providing the business directory listing service, you may contact us to request a cancellation.
We will process the refund subject to applicable laws and refund conditions.
- Refunds After Service Commencement
If the business directory listing service has already commenced—for example:
The business profile has been created;
The business profile has been reviewed;
The business page has gone live;
The paid listing has started;
Eligibility for a refund may depend on the extent of the service already provided and applicable laws.
We will review the specific order reasonably and process a refund where applicable.
- Refund Method
Refunds will generally be processed via the original payment method. We will not ask you to send your full bank card number, password, or other unnecessary payment security information via email.
If a refund cannot be processed using the original payment method, we may contact you to determine an alternative method that complies with applicable laws and payment regulations.
- Duplicate Payments
If you notice that you have been charged twice for the same order, please contact us as soon as possible.
Upon verification, if a duplicate payment is confirmed, we will process the excess amount in accordance with applicable payment records and refund procedures.
- Service Issues
If you have purchased a service but your business profile is not displaying as agreed in the order, or if you encounter other service-related issues, please contact us first.
We will review your order, business profile, and service status, and make reasonable efforts to resolve the issue.
Where applicable, we may resolve the issue by:
Correcting the business profile;
Reprocessing the display;
Extending the service period by a reasonable amount of time;
Issuing a refund;
Other appropriate means;
- Statutory Consumer Rights
This Return and Refund Policy does not exclude, limit, or replace the mandatory rights granted to consumers under UK law.
If applicable law grants you rights that are more favorable than those set out in this policy, those statutory rights shall continue to apply.
- Contact Us
To request a cancellation, return, or refund, or to obtain a return address, please contact us at:
Company: FINDATRADIE LIMITED
Address: Office 6 St. Pauls Road, Newton Abbot, England, TQ12 2HP
Email: service@findatradie.directory
Phone: +447801933966
Please note: FINDATRADIE LIMITED’s business directory and paid listing services are online digital services and generally do not involve the return of physical goods or logistics/delivery. If a physical return is required, please be sure to contact us via email first to obtain the specific return address.