- What products do you sell?
We sell professional hair and styling products through our online store, including shampoos, conditioners, hair masks, hair serums, heat protectants, styling sprays, hair waxes, gels, mousses, and professional-grade hair styling tools such as hair dryers, straighteners, and curling irons.
- Can I buy products online?
Yes. This is an e-commerce retail website where you can browse products, use search and filter functions, add items to your cart, and complete your purchase online through a secure checkout process.
- What payment methods are accepted?
You can complete your order using the payment methods provided on the checkout page. All online payments are processed through a secure third-party payment gateway.
We do not store complete credit card numbers or CVV security codes on our servers.
- How long does it take to ship an order after payment confirmation?
After order payment is confirmed, it typically takes 1–2 business days to process and prepare the order for shipment.
Weekends and UK public holidays are generally not included in order processing time.
- Which logistics companies do you use for delivery?
Depending on the size, weight, delivery address, and service availability of your order, we may use different UK logistics carriers, including:
Royal Mail, Evri, DPD, Yodel, Parcelforce
The specific carrier will be subject to the actual order delivery arrangements.
- How long will it take to receive my order?
Orders within the UK are typically expected to arrive within 2–5 business days after shipment.
From order confirmation to receipt of the goods, it usually takes approximately 3–7 business days. Delays may occur in remote areas, public holidays, severe weather, and peak shipping seasons.
- Can I track my order status?
If your chosen delivery service supports package tracking, we will provide the corresponding tracking information after your order is shipped. You can use the tracking service provided by the carrier to check the delivery status.
- What if I receive a defective item?
If the item has quality issues, is damaged in transit, you receive the wrong item, or it is clearly inconsistent with your order, please contact us as soon as possible and provide your order number and relevant photos or other proof.
We will provide replacement, refund, or other solutions required by applicable law, depending on the specific circumstances.
- Can I return the item?
Yes. You can contact us to request a return and refund within 30 days of receiving the item, subject to our refund and return policy and applicable law.
For situations involving product quality issues, receiving the wrong item, or other legally mandated remedies, we will handle the matter in accordance with applicable law.
- Can I get a refund if I change my mind?
Where applicable law permits, we will process return requests due to a change of mind in accordance with the website’s refund and return policy.
Some items may require to be kept unused and in their original, intact or reasonably complete packaging. Specific return eligibility is subject to applicable law and our refund and return policy.
- How long does it take for a refund to arrive?
Refunds are usually returned to the original payment method. The actual arrival time after we process the refund may vary depending on the bank, credit card company, or third-party payment service provider.
- Will you retain my personal information?
We will retain your personal information for the period necessary to process orders, provide customer service, and fulfill legal obligations.
When personal data is no longer reasonably necessary for business or legal retention, we will delete, anonymize, or otherwise appropriately process it in accordance with applicable law.
- Will my personal information be sold?
No. We will not sell your personal information.
Where necessary to provide order processing and website services, we may share relevant information with necessary third-party service providers, such as logistics and payment service providers.
- How can I contact you?
If your question is not answered here, you can contact us directly:
Address: 8 Ayr Way, Bletchley, Milton Keynes, England, MK3 7SJ
Email: galaxynailsbletchley@outlook.com
Phone: +44 7703 456789
We will do our best to assist you with product, order, shipping, refund, and other website shopping related issues.