Welcome to the e-commerce website operated by GALAXY NAILS BLETCHLEY LTD. These Terms and Conditions apply to your access to and use of this website, and to all transactions involving the purchase of hair and styling products through this website. By accessing this website or submitting an order, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.
- Website and Products
This website is primarily used for the online sale of hair and styling products to retail customers, including shampoos, conditioners, styling products, and professional hair styling tools.
We will make reasonable efforts to ensure the accuracy of product names, descriptions, images, prices, and other information on the website. However, due to manufacturers updating packaging, specifications, or product appearance, the actual product may differ reasonably from the images on the website.
- One-Time Sales and Returns
Unless there is a quality issue with the product, it does not match the order, or applicable law grants the customer other rights, all products are for one-time sales. Returns or refunds based on personal preference, change of mind, or other non-product-related issues are not accepted after the order is completed.
If you receive a product with quality issues, damage, incorrect goods, or other discrepancies with your order, please contact us as soon as possible after discovering the problem, providing your order number and relevant proof.
These terms do not limit or exclude the legal rights of UK consumers under applicable law, including rights to defective, non-conforming, or non-compliant goods.
- Price
Product prices displayed on the website are subject to the information displayed on the checkout page. We will make reasonable efforts to ensure price accuracy; however, in the event of an obvious pricing error, we may contact the customer, to the extent permitted by law, to confirm whether to continue the order.
Applicable delivery and other charges will be displayed during checkout.
- Payment Terms
Customers must complete payment using the payment methods provided on the website when submitting their order.
All payment transactions are processed through secure third-party payment services. We do not store complete credit card numbers or CVV security codes on our servers.
Orders will only enter the order processing process after successful payment and our confirmation.
If payment fails, is refused, or the transaction is cancelled by the payment service provider, we may be unable to process the relevant order.
- Order Confirmation and Cancellation
After a customer submits an order, we will send an order confirmation message. Order confirmation does not necessarily mean that we have accepted the order.
In cases of product shortage, obvious pricing errors, website technical errors, suspected fraudulent transactions, or other reasonable reasons, we may cancel or refuse the order in accordance with the law and, where applicable, refund the payment already made.
- Intellectual Property
All content on this website, including but not limited to website design, text, product descriptions, graphics, photographs, logos, page layout, trademarks, brand elements, and other materials, is protected by applicable intellectual property laws.
Unless you obtain the prior written permission of GALAXY NAILS BLETCHLEY LTD or the relevant rights holders, you may not copy, modify, reproduce, distribute, publicly display, commercially use, or otherwise exploit the content of this website.
Third-party brands, trademarks, product names, and related intellectual property rights appearing on the website belong to their respective rights holders. The display of relevant third-party brands on this website does not imply that we own their intellectual property rights.
- User Regulations for Using the Website
You may not use this website in any illegal, fraudulent, or potentially harmful manner to the website, other customers, or third parties.
Unauthorized access to this website, interference with website operation, dissemination of malicious software, submission of false orders, or other activities that violate applicable laws are prohibited.
- Delivery
We process orders in accordance with the delivery policy published on the website. Estimated delivery times are for reference only; actual delivery times may be affected by carriers, weather, public holidays, and other uncontrollable factors.
Customers should ensure that they provide accurate and complete delivery addresses and contact information.
- Limitation of Liability
To the maximum extent permitted by applicable law, GALAXY NAILS BLETCHLEY LTD shall not be liable for indirect, incidental, special, or consequential damages arising from events beyond our reasonable control.
We are not liable for losses caused by incorrect information provided by customers, breach of these Terms, third-party service failures, or events that are not reasonably foreseeable.
However, these Terms do not exclude or limit any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, liability arising from fraud or fraudulent misrepresentation, and the legal rights of consumers under the law.
For any liability that can be limited by law, our liability will be limited to the maximum extent permitted by applicable law.
- Product Use
Customers should use the product correctly in accordance with the product packaging, manufacturer’s instructions, and safety instructions.
For beauty products and professional hair styling tools, customers should carefully read the product instructions, warnings, and usage requirements before use.
If the product manufacturer provides specific safety, storage, or usage instructions, customers should follow those instructions.
- Force Majeure
We are not liable for unreasonable delays or inability to perform our obligations due to events beyond our reasonable control.
Such events may include natural disasters, severe weather, fire, flood, epidemics, war, government actions, transportation disruptions, labor disputes, network or communication failures, and third-party service interruptions.
- Dispute Resolution
If you have any disputes regarding orders, products, or the services of this website, we recommend that you first contact us directly using the contact information below so that both parties can attempt to resolve the issue amicably.
If the parties are unable to resolve a dispute through direct communication, the consumer may, where applicable, seek assistance from relevant UK consumer protection authorities, alternative dispute resolution (ADR) bodies, or other legally available dispute resolution avenues.
To the extent permitted by law, any dispute that cannot be resolved through negotiation may be submitted to a competent UK court.
- Applicable Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, these Terms will not deprive you of any rights under the mandatory consumer protection laws applicable in your jurisdiction.
- Modification of Terms
We may update these Terms in response to changes in website operations, products, services, or applicable laws. The updated version will be published on this website.
By continuing to use this website or placing an order after an update, the customer constitutes acceptance of the updated Terms to the extent permitted by applicable law.
- Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be adjusted or deleted to the extent necessary, while the remaining provisions will remain in full force and effect.
- Contact Us
If you have any questions about these terms, your order, or the website services, please contact us.