We hope you are satisfied with the products you purchase through this website. If you are not satisfied with your order, you can apply for a return and refund, subject to this policy and applicable laws.
- 30-Day Refund Period
Unless otherwise provided by applicable law, customers may contact us within 30 days of receiving the goods to apply for a return and refund.
Refund requests must be submitted within the 30-day period. Requests for returns or refunds submitted after this period may not be accepted, except in cases of product quality issues or other rights granted to you under UK consumer law.
- Return Conditions
To return goods, please contact us first by email and provide:
Order number;
Name of the purchased item;
Reason for return;
Photos of the item and packaging, if necessary.
Unless the product has quality issues, does not match the order, or is otherwise provided by applicable law, returned goods should, in principle, be in unused condition and, where possible, retain their original packaging and accessories.
For goods returned due to personal preference or a change of mind, the goods should be in a condition suitable for resale.
- Problematic Goods
If you receive goods that are defective, damaged in transit, the wrong item, or significantly different from the order description, please contact us as soon as possible.
Where applicable, we may offer:
Replacement;
Repair or other suitable solutions;
Full or partial refund;
Other remedies required by applicable law.
We do not exclude or limit consumers’ legal rights under this policy.
- Refund Processing
Once a return is approved and we receive the goods, we will inspect the returned goods and process the refund, where applicable.
Refunds are typically processed back to the customer’s original payment method. Actual arrival time may depend on the processing time of banks, credit card companies, or third-party payment service providers.
If the goods qualify for a refund, we will process the refund in accordance with applicable law.
- Shipping Costs
If the return is due to receiving the wrong item, a defective item, damage during transit, or other reasons at our responsibility, we will cover reasonable return shipping costs based on the specific circumstances.
If a return is solely due to personal preference or a change of mind, the customer may be responsible for return shipping costs, subject to the information provided at the time of return and applicable law.
- Items Not Eligible for Return
To the extent permitted by law, the following may affect eligibility for return:
The item is visibly used or damaged;
The item is damaged due to customer fault;
Necessary accessories or packaging are missing;
The item is no longer suitable for resale.
However, for items with quality issues or other items protected under UK consumer law, this clause will not restrict the customer’s legal rights.
- How to Apply for a Return or Refund
To apply for a return or refund, please contact us first:
Email: galaxynailsbletchley@outlook.com
Tel: +44 7703 456789
Address: 8 Ayr Way, Bletchley, Milton Keynes, England, MK3 7SJ
Please do not return items directly without confirming return arrangements with us to avoid processing delays.