This Cancellation & Refund Policy applies to venue hire bookings and private event services provided by PICTUREPERFECTPUBS LTD.
- Booking Confirmation
Once the customer has agreed to the event date, time, venue area, expected guest numbers, applicable venue hire fee, deposit, and cancellation terms, payment may be requested to secure the booking.
Bookings will normally be confirmed within 1 business day after the required payment or deposit has been received.
- Customer Cancellation
Customers may cancel a confirmed booking by contacting us by email or telephone.
To receive the best available refund under the applicable booking terms, cancellation requests should be submitted at least 7 days before the scheduled event date.
Email: ayoubhaerter40@outlook.com
Tel: +44 (0)7347 017 182
- Cancellation 7 Days or More Before the Event
Where a customer cancels 7 days or more before the scheduled event date, any refundable amount will be returned in accordance with the booking confirmation.
Any deposit specifically identified as non-refundable before payment may be retained.
- Cancellation Within 7 Days
Cancellations made less than 7 days before the scheduled event date may result in the loss of some or all of the deposit or booking payment, depending on the specific booking terms.
This may reflect the limited opportunity to rebook the venue and any reasonable preparation or administrative costs already incurred.
- Booking Changes
Requests to change the event date, time, guest numbers, or venue arrangements should normally be made at least 7 days before the scheduled event date.
All changes are subject to venue availability.
Where a requested change cannot be accommodated, the original cancellation terms may apply.
- Refund Processing
Where a refund is approved, PICTUREPERFECTPUBS LTD will normally process the refund within 3–5 business days after the refund has been approved.
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank or payment provider and may normally take an additional 3–10 business days.
- Cancellation by PICTUREPERFECTPUBS LTD
If PICTUREPERFECTPUBS LTD needs to cancel a confirmed booking for reasons within our responsibility, we will notify the customer as soon as reasonably possible.
Where a refund is due, it will normally be processed within 3–5 business days following confirmation of the cancellation.
- Exceptional Circumstances
Where an event is affected by circumstances beyond our reasonable control, including severe weather, fire, flooding, power failure, government restrictions, or other exceptional circumstances, we will contact the customer as soon as reasonably possible.
Where practical, we may offer an alternative date, subject to availability.
- Event Date and Time
Refund eligibility is determined by the scheduled event date and time confirmed at the time of booking.
Failure to attend an event without prior cancellation will generally be treated as a customer cancellation on the scheduled event date and may result in the booking payment or deposit being retained, subject to applicable law.
- Consumer Rights
Nothing in this Cancellation & Refund Policy is intended to exclude or restrict any statutory rights that cannot legally be excluded or limited under applicable UK law.
- Contact
For cancellations, changes, or refund enquiries, please contact:
PICTUREPERFECTPUBS LTD
Hunters Way Bunkers Lane
Rookley, Ventnor
England, PO38 3NJ
Email: ayoubhaerter40@outlook.com
Tel: +44 (0)7347 017 182
Website: pictureperfectpubs.co.uk