This Service Delivery & Venue Use Policy explains how PICTUREPERFECTPUBS LTD delivers and manages its bar venue hire services.
- Nature of the Service
PICTUREPERFECTPUBS LTD provides bar venue hire and private event services rather than physical products.
Each booking relates to a specific venue, date, time, and agreed booking period.
Venue hire is therefore delivered through the customer’s agreed access to the booked venue space during the confirmed event period.
- Booking Confirmation
Before payment, we will confirm the main details of the booking, including:
Event date
Start and finish time
Venue area
Expected guest numbers
Venue hire fee
Deposit requirements
Cancellation terms
Any agreed venue arrangements
Once the required payment or deposit has been received, the booking will normally be confirmed within 1 business day.
- Event Date and Service Delivery
The venue hire service will be provided on the specific event date and during the booking period confirmed with the customer.
Customers should arrive within the agreed access period and vacate the venue by the confirmed end time.
The venue cannot guarantee access outside the agreed booking period unless an extension has been confirmed in advance.
- Venue Preparation
Where seating arrangements, reserved areas, or other venue preparations have been agreed, we will make reasonable efforts to have these arrangements ready for the scheduled event.
Customers should provide any special requirements at least 7 days before the event wherever possible.
Requests submitted less than 7 days before the event may not be able to be accommodated.
- Guest Numbers
The customer should provide the expected number of guests when making the booking.
Any significant change to the expected number of guests should be communicated at least 7 days before the event.
The permitted number of guests remains subject to the venue’s capacity and applicable safety requirements.
- Access to the Venue
Access to the booked area will normally be available from the agreed start time.
Customers should not enter restricted areas or use areas that have not been included in their booking unless permission has been given by venue staff.
- Booking Extensions
Customers who wish to extend their venue hire period should contact us as early as possible and preferably at least 7 days before the event.
Extensions are subject to availability and may result in additional charges.
Requests made on the event day cannot be guaranteed.
- Venue Layout
Where agreed, we may arrange seating, reserved areas, or other venue layouts based on the customer’s requirements.
The final layout may be adjusted where reasonably necessary for safety, accessibility, operational, or practical reasons.
- Decorations and Event Equipment
Customers wishing to bring decorations, entertainment equipment, furniture, signage, or other items should obtain approval in advance.
Any proposed setup should preferably be discussed at least 7 days before the event.
Items that may damage the venue or create a safety risk may not be permitted.
- External Suppliers
Customers planning to use external DJs, entertainers, decorators, caterers, photographers, or equipment providers should notify us in advance.
Where approval is required, supplier details should normally be provided at least 7 days before the event.
- Customer Responsibilities During the Event
The customer is responsible for ensuring that they and their guests:
Follow reasonable venue rules
Respect venue staff
Remain within permitted areas
Do not cause unreasonable disruption
Do not damage venue property
Follow applicable laws and safety requirements
The customer may be responsible for reasonable costs resulting from damage caused by their party.
- Event Completion
The customer and guests must leave the booked area by the agreed finishing time.
Any belongings, decorations, or personal items brought into the venue should be removed at the end of the booking unless another arrangement has been agreed.
Where additional cleaning or removal is required due to the customer’s event, reasonable additional charges may apply where permitted by law.
- Problems During an Event
If the customer experiences a problem with the venue or agreed arrangements during the event, they should notify venue staff as soon as reasonably possible.
We will make reasonable efforts to address issues during the event where practical.
- Service Changes
If circumstances require a change to the venue arrangement before the event, we will notify the customer as soon as reasonably possible.
Where a material change affects the agreed service, we will seek to provide a reasonable alternative where practical.
- Exceptional Circumstances
Events may occasionally be affected by circumstances beyond our reasonable control, including severe weather, fire, flooding, power failure, government restrictions, public emergencies, or other exceptional events.
Wheresuch circumstances affect the availability or safe operation of the venue, we will contact the customer as soon as reasonably possible.
Where practical, an alternative date may be offered subject to availability.
- Cancellation and Refunds
Cancellation requests should normally be submitted at least 7 days before the scheduled event date.
The applicable refund will depend on the cancellation terms confirmed at the time of booking.
Where a refund is approved, it will normally be processed within 3–5 business days.
The customer’s bank or payment provider may require an additional 3–10 business days for the refund to appear in the customer’s account.
- One-Time Service
Each venue hire booking is a one-time service relating to the specific event date and booking period.
Venue hire does not constitute a subscription and does not involve recurring payments or automatic renewal.
- Contact
For questions regarding venue access, booking arrangements, service delivery, or event requirements, please contact:
PICTUREPERFECTPUBS LTD
Hunters Way Bunkers Lane
Rookley, Ventnor
England, PO38 3NJ
Email: ayoubhaerter40@outlook.com
Tel: +44 (0)7347 017 182
Website: pictureperfectpubs.co.uk